Privacy policy

 

This Privacy Policy describes how promisedgrounds.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases, including both one-time and subscription-based orders. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify and tools like Google Analytics, Meta Pixel, and Go High Level 360.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide relevant offers or content.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with Shopify, payment gateways (e.g., Stripe, PayPal), subscription services (Recharge), shipping platforms (e.g., ShipStation), and email marketing tools (Go High Level 360).

Customer Support Information

  • Examples of Personal Information collected: name, order history, email address, and message content.

  • Purpose of collection: to provide customer support and respond to inquiries.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: may be shared with support platforms like Gorgias or HelpScout.

Minors The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information: We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. Examples include:

Behavioral Advertising We use your Personal Information to provide you with targeted ads and marketing communications we believe may be of interest to you.

Using Personal Information We use your Personal Information to offer products, process payments, fulfill orders, manage subscriptions, and communicate promotions, product updates, or service changes.

Lawful Basis (GDPR) For residents of the EEA:

  • Your consent

  • Performance of contract

  • Legal obligations

  • Legitimate interests

Retention We retain Personal Information unless you request its deletion.

Automated Decision-Making We do not engage in fully automated decision-making with legal or significant effects. Shopify uses limited automated tools for fraud prevention.

Your Rights (GDPR & CCPA)

  • Access, correct, update, or erase your Personal Information

  • Portability of your information

  • Object to processing

  • File a complaint with your data protection authority

Cookies We use cookies for site functionality and analytics. Common cookies include:

  • _secure_session_id, cart, checkout_token, _shopify_sa_t, _y, etc. You can manage cookies via browser settings. Learn more: www.allaboutcookies.org

Do Not Track We do not alter our data practices in response to Do Not Track signals.

Changes We may update this policy periodically to reflect changes in business, legal, or regulatory requirements.

Contact
For questions or privacy-related requests:
Email: blessings@promisedgrounds.com
Mail: Promised Grounds LLC, 1221 S. Mopac Expy, Suite 260 Austin, TX 78746, United States

Last updated: June 15, 2025